Frequently asked questions

Add pieces to your cart and complete checkout with iDEAL, credit card or bank transfer. For orders above €10.000 our team can prepare a formal proforma invoice instead.

Stock items can be changed within 24 hours. Made-to-order pieces can be changed until production starts, usually within five working days.

Yes. Our design team offers a free 30-minute consultation, online or in the showroom, including material samples.

Stock items ship within 2–3 weeks. Made-to-order upholstery and stone pieces take 4–10 weeks depending on the model.

We deliver throughout the Netherlands, Belgium, Germany and Luxembourg as standard, and to the rest of Europe on request.

White-glove delivery is free on orders above €2.500. Below that a flat fee of €149 applies.

Stock items can be returned within 30 days in original condition and packaging. Custom and made-to-order pieces are excluded.

Report it within 48 hours with photos. We arrange repair or replacement at our cost.

Refunds are processed within five working days of the returned item arriving at our warehouse.

Yes. Almost every upholstered piece and stone top can be specified in an alternative finish. Contact us for the full sample library.

Five years structural warranty on frames and mechanisms, two years on upholstery and electrical components.

We work with FSC-certified timber, European ateliers and low-emission finishes wherever possible.

Yes. Aurea Projects delivers contract-grade interiors for hotels, restaurants, offices, villas and development projects.

We supply complete packages including delivery, installation and styling, coordinated by one project manager.

Yes. Approved resellers receive dealer pricing, project pricing and access to the full digital catalogue.

Interior designers, architects and real estate professionals receive commission on referred projects plus dedicated support.