Client service
Support that matches the watch
One dedicated specialist from first enquiry to aftercare. Real people, real market knowledge, reachable by phone, email or chat.
Live chat
Aurea Watch assistant
24/7 — hands over to a human specialist
Private viewing
Amsterdam Zuidas
By appointment only
What we do for you
Services included with every purchase
Authentication & certification
Every watch is inspected by a certified watchmaker: movement, case, dial, bracelet, serials, water resistance and timing. You receive the full report and a certificate of authenticity.
Insured delivery & handover
Fully insured, tracked shipping across Europe with signature on delivery, or a personal handover at our Amsterdam office.
Servicing & aftercare
Complete service, polishing, bracelet adjustment and battery work through our atelier partners, with a 24-month Aurea warranty on every mechanical piece.
Sourcing & waitlist
Cannot find the reference? Brief us and we search our private network, auctions and trade partners — typically within 14 days.
Aftercare
Servicing, care and insurance documentation
Full service
Complete disassembly, cleaning, lubrication and regulation by certified watchmakers. From €480.
Pressure testing
Water resistance verified and gaskets replaced on every serviced sports watch. €95.
Refinishing
Case and bracelet refinishing, only when you ask for it. We never polish by default. From €260.
Valuation update
Annual written valuation for insurance purposes on watches bought from us. Complimentary.
Our office
Amsterdam Zuidas
Our client service team works from the Zuidas business district. Viewings are private and by appointment only — never a shop floor, always a table, a loupe and time to decide.
- John M. Keynesplein 10, Amsterdam — private viewings by appointment
- Mon–Fri 09:00–18:00 · Sat 10:00–16:00 CET
- Chamber of Commerce: 90580281
How we work
Six steps, fully documented
01
Enquiry
Tell us the reference, budget and timing. A specialist replies within one business day with availability and market context.
02
Specialist call
We walk through condition, documentation, pricing and delivery. No pressure, no scripts.
03
Reservation
Review the exact one-off deposit in checkout, normally 15% or 30% depending on watch value. It is deducted from your final invoice. Your specialist confirms reservation terms.
04
Final authentication
The watch goes through its final inspection and is photographed for your file.
05
Payment
Balance by bank transfer, card or in person. Business clients can be invoiced with VAT details.
06
Delivery & aftercare
Insured delivery or handover, followed by warranty registration and lifetime service support.
Answers
Frequently asked questions
How do I know a watch is genuine?+
Every timepiece is authenticated in-house before sale and again before dispatch. You receive a written condition report, timing results and a certificate of authenticity. If an independent watchmaker ever disputes authenticity, we refund the full purchase price.
How much is the reservation deposit?+
The exact deposit is displayed in checkout. The standard calculation is 15%, or 30% for watches from €25,000. It is deducted in full from the final invoice; any watch-specific reservation conditions are confirmed by your specialist.
Which payment methods do you accept?+
Bank transfer, iDEAL, Bancontact and major credit cards through Stripe. Business clients can be invoiced. Larger purchases are settled by transfer for security reasons.
Do you ship outside the Netherlands?+
Delivery to selected European destinations is available, subject to carrier and insurance confirmation. Other destinations are on request. Ask for written confirmation of shipping, insurance and import charges before paying; no fixed watch shipping tariff is published.
What warranty do I get?+
A 24-month Aurea mechanical warranty on every watch, in addition to any remaining manufacturer coverage. Servicing is arranged through our atelier partners.
Can I return a watch?+
Private clients have a 14-day right of withdrawal from delivery, provided the watch is unworn, complete and with all seals and tags intact. Contact client service first so we can arrange insured return shipping.
Can I sell or trade in my current watch?+
Yes. Send us the reference, year, condition and photographs; we respond with a transparent offer within one business day — outright purchase, trade-in or brokered sale.
Can I lease a watch instead of buying?+
Yes. Our lease programme starts at €5,000 per project value with weekly or monthly payments and a mandatory €500 reservation deposit. See the lease page for the full terms.
Do you take part-exchange against a new purchase?+
We do. Trade-in value is credited directly against the piece you are buying, which is usually the most tax-efficient route.
How do I book a private viewing?+
Call or email client service and we will arrange an appointment at our Amsterdam Zuidas office, or bring a shortlist of pieces to you within the Netherlands.
Still have a question?
Our specialists answer every message personally. No queues, no ticket numbers.