Customer service
Returns
We want every piece to feel right in your home. If it does not, the process below is straightforward and handled by our own service team.
30-day returns
Stock items can be returned within 30 days of delivery, provided they are unused and in their original packaging. Start a return by emailing service@aureahomeliving.com with your order reference.
Made-to-order pieces
Custom upholstery, bespoke sizes and stone pieces cut to specification are produced for you personally and cannot be returned, unless there is a manufacturing fault.
Damaged on arrival
Report transport damage within 48 hours with photographs of the item and packaging. We arrange repair, replacement or full refund at our own cost — whichever you prefer.
Refunds
Once the return arrives at our warehouse and passes inspection, the refund is issued to the original payment method within five working days.
Return shipping
For stock items the return transport cost is €149 for large furniture and €19 for decor, lighting and mirrors. Faulty items are always collected free of charge.
Exchanges
Prefer a different finish or size? We can convert your return into an exchange and credit the returned amount against the new order.
